Assisting customers with inquiries, resolving issues, processing orders, and ensuring customer satisfaction, often acting as the first point of contact for customers. Answering phone calls, emails, or in-person inquiries from customers about products, services, orders, or any other concerns.
Must have a strong communication, active listening, problem-solving, and the ability to handle multiple tasks efficiently, along with a friendly and empathetic attitude. Excellent verbal and written communication skills are crucial for interacting with customers and resolving issues effectively. Proficiency in using computer systems and software, is often expected.