CUSTOMER SERVICE ASSISTANT

Salary not specified

WELLS FARGO INTERNATIONAL SOLUTIONS, LLC-PHILIPPINES
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TAGUIG CITY, NCR, FOURTH DISTRICT
2ND YEAR HIGH SCHOOL/GRADE VIII (FOR K TO 12)
Permanent

Job Description

Posted on 3 April 2025

In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers


Qualifications/Requirements

Required Qualifications:
  • 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Completed 2nd year college
  • 1+ years of experience in banking and financial services or equivalent is preferred but not required
  • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
  • Must be open to split day-offs/ rest day
  • Must be amenable to work in McKinley, Taguig.
  • Must be willing support voice function.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

About Wells FargoWells Fargo is a leading financial services company with a rich history spanning more than 170 years. Globally, we are known for providing a broad range of financial products and services to consumers, businesses, and institutions. Wells Fargo has approximately $1.9...

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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