CUSTOMER SERVICE ASSISTANT

Salary not specified

ONE.COM FZ-LLC PHILIPPINES REPRESENTATIVE OFFICE
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CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

Posted on 28 May 2025

Position Title: Customer Service SME (Subject Matter Expert) – Multilingual (1 vacancy)

Job Description: 

The one.com Customer Service SME – Multilingual plays a key role in supporting and coaching our bilingual Customer Service Representatives. This position ensures high-quality customer interactions and helps the team deliver excellent service consistently.

Responsibilities
  • Provide daily assistance and coaching to bilingual Customer Service Representatives by answering questions and offering constructive feedback to improve their performance.
  • Serve as a first point of contact for customers, ensuring a positive and professional experience.
  • Respond efficiently and accurately to customer inquiries regarding products and services.
  • Maintain a customer-centric approach, representing group.one in a professional manner at all times.
  • Strive to meet and exceed KPIs related to customer satisfaction and service quality.
  • Promote a solution-oriented mindset to resolve issues promptly and effectively.

Qualifications/Requirements

  • Bachelor's Degree or the equivalent in working experience
  • Minimum of 3 years working experience in customer support in fast-paced and competitive environment.
  • Customer-focused with a positive, problem-solving, and can-do service-oriented attitude.
  • Ability to thrive in a fast-paced and sometimes high-pressure environment.
  • Average written and verbal communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Knowledge of web hosting and programming languages is a plus.
  • Strong interpersonal and intrapersonal skills.
  • Demonstrates initiative and resourcefulness.
  • Fluent in one or more additional languages such as French, Dutch, Danish, German ,or Swedish.
  • Proven experience in customer service, preferably in a multilingual environment.
  • Ability to coach and mentor team members effectively.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Professional and positive attitude with strong interpersonal skills.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Applications may be sent to:

  • Annabel Mercado
  • annabel.mercado@group.one
Apply now
About the company

We are one of world’s fastest growing web hosting companies. Today we are more than 400 employees, serving more than 1,500,000 customers and market our products across the globe. Our vision is to offer a simple, flexible and user friendly product for the beginner as well as for the professional u...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

100 - 199 (Medium)

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