About the Team
The Customer Service and Experience Team under the GoTyme Commercials group is the digital hub for customer engagement and support of GoTyme. We provide best-in-class customer experience in one of the country’s leading digital banks.
This role will be part of this team. Specific roles & responsibilities are specified in the following sections.
Experience and background
Must-haves:
Fresh Graduates / No Contact Experience are welcome to apply subject to evaluation
At least 1-2 years of experience working in Customer Service, Customer Success, Retention is an advantage.
Background in Financial Services, Telecommunications, Logistics, Banking, Technology, and related industries preferred.
Vocational Program, College Level, Degree Holder
Experience in Customer Call, Email, Chat and Social Media Handling
Amenable to hybrid work-from-home plus onsite/office setup
Amenable to flexible/shifting work schedule
Has reliable internet connection plus quiet and secure WFH desk/room.
What we are looking for
Experienced in customer support in a contact center environment.
Familiarity with CRM platforms and other contact center tools
Ability to multi-task, manage time and prioritize our customers.
Great communications skills, English, Filipino and Taglish. Oral and written.
Collaborative. Someone who will tell us what’s wrong so we can fix it.
Ownership. Someone who loves to talk to customers and always makes them smile.
Data driven. Someone who always aims for great performance and quality.
Engaging. Experienced in the art of talking to customers in a non-robotic way.
Supportive. Track record of achieving great performance while also being able to help a fellow team member.
What will be expected of you
You will be assisting customers using various channels such as phone, email, In-app live chat, social media, etc.
You will be assisting customers by guiding them and educating them about our self-help options.
You will be assisting customers by advocating for the use of our products and services.
You are expected to put a smile on all our customer faces after every interaction.
Schedule: TBD
Location: work-from-home and/or office-based work, some occasional fieldwork
Target hiring date: ASAP