MULTILINGUAL VETTING SPECIALIST (GERMAN SPEAKER)
GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity and access management (IAM) solutions support the billions of services, devices, people and things comprising the Internet of Everything (IoE).
Our 5 Core Departmental skillsets:
• You like to work as part of a group
• Once trained, you demonstrate the ability to use our systems in your vetting role
• We don’t expect it at the start, but eventually we would like to see your amazing multitasking skills
• You are great at delivering Customer Service
• You like to produce results for yourself, your team and your department.
Job Objective(s):
- After training you will be an accurate and efficient vetting agent providing excellent customer service to our internal and external stakeholders whilst enforcing both the industry and Globalsign regulationary requirements.
- Will be able to identify issues and know when to escalate and communicate to the appropriate selected parties.
- Will work as part of a team, providing help and support to others to ensure departmental success.
- Helps to deliver Departmental KPIs, work towards departmental productivity and improve efficiencies.
- Works towards individual KPIs set by Team Leader/Manager to help in your progression in the team.
- Demonstrates an understanding of all the components that make up the role of a Multi-lingual Vetting Agent after undergoing training.
- Understands GlobalSign as an organization; its history, goals and mission.
Key tasks:
- Researches, investigates, and complies with all vetting regulations and procedures.
- Provides prompt attention to customer correspondence through accurate and correct issuance of certificates in a timely manner within the required SLAs for each product. (Your accuracy is monitored via monthly audits for certificates issued).
- Ensures that performance level and certificate issuance complies with Vetting SLAs per product – these will be provided during training, and the required KPI standards
- Communicates and provides information internally and externally to establish and maintain excellent service to connecting groups.
- Analyses and interprets data using sound reasoning.
- Uses your language skills to assist with any Vetting or Support issues that may arise, including translation of adhoc documents for both internal and external use.
- Interprets instructions and issues arising and implements actions according to company policy and procedures.
- Displays excellent command of your language(s), both verbal and written, and any further languages that you may learn during your employment with GlobalSign.
- Uses sound organizational and interpersonal skills with a strong customer focus.
- Employs strong administrative, analytical and research skills with attention to detail.
- Works well under pressure and meet deadlines, and be adaptable to flexible schedules.
- Has the ability to work with minimal direction, as a team member or alone.
- Carries out other Multi Lingual Client Services’ duties, as and when required for the needs of the business.
- Follows personal training and development plan agreed with Manager
- Meets or exceed KPIs/Goals agreed upon with Manager.
- Communicates ideas for departmental improvements to Manager.
- Complies with company policies and procedures, including but not limited to information security and acceptable use, and for undertaking mandatory in-house company training as required.
- Shift work, including some weekend working may be required.