JoinTech Mahindra's UK Telco Account as a Customer Service Representative and Technical Service Representative provide world-class support to customers! We are seeking driven individuals with excellent communication skills and a passion for delivering a great customer experience. If you're looking to grow your career and make a real difference, this is the role for you!
Work Setup: Onsite`
Shift: Mid Shift
Responsibilities:
Assist customers with inquiries regarding telecommunications services, billing, and account management.
Provide solutions to customer concerns and issues in a timely and professional manner.
Maintain detailed records of customer interactions and transactions.
Offer guidance on product features and updates, ensuring customers maximize their usage.
Collaborate with internal teams to resolve escalated concerns and improve service delivery.
Deliver exceptional customer service by understanding customer needs and providing personalized solutions.