CUSTOMER SERVICE ASSISTANT

₱15,000.00

CITY OF TAGUM (CAPITAL), DAVAO DEL NORTE
COLLEGE GRADUATE
Permanent

Job Description

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Lead Generation: Conduct research to identify potential leads through various channels such as social media, online databases, and industry directories.
• Prospecting: Contact leads via email, LinkedIn, or other platforms to initiate conversations and qualify prospects based on predefined criteria.
• Appointment Setting: Schedule sales meetings, calls, and demos with qualified leads using calendar management tools for the sales team.
• CRM Management: Maintain and update customer relationship management (CRM) software with accurate and up-to-date information on leads, prospects, and clients.
• Follow-up: Send follow-up emails, messages, or calls to nurture leads and move them through the sales funnel.
• Data Entry and Analysis: Enter sales data into spreadsheets or databases and generate reports on sales activities, pipeline, and performance metrics.
• Customer Support: Assist with pre-sales inquiries, product information requests, and basic customer support to enhance the overall sales experience.
• Documentation: Prepare sales documents, proposals, contracts, and presentations as needed to support the sales process.
• Sales Support: Provide administrative support to the sales team, such as managing email correspondence, preparing sales materials, and organizing sales-related documents.
• Training and Onboarding: Assist in training new sales team members on sales processes, tools, and systems.
• Research and Analysis: Conduct market research, competitor analysis, and industry trends analysis to provide insights and support strategic decision-making.
• Communication: Facilitate communication between different departments, such as marketing, customer success, and product development, to ensure alignment and collaboration.
• Workflow Optimization: Identify inefficiencies in sales processes and propose solutions to streamline workflows and improve productivity.
• Maintaining Confidentiality: Ensure the confidentiality of sensitive sales information and adhere to data protection regulations.
• Continuous Learning: Stay updated on industry trends, sales techniques, and tools to
enhance skills and knowledge.

Qualifications/Requirements

We are looking for candidates with the following qualifications:
• Excellent selling and negotiation skills
• Exceptional written and verbal communication skills.
• English language proficiency.
• Experience as a sales representative in the material handling industry.
• Proficient in using virtual communication tools and platforms.
• Strong organizational and multitasking skills.
• Attention to detail and ability to maintain accuracy in documentation.
• Must have at least 3-5 years of relevant sales experience.
• Can work in Eastern Time in an in-site set up
• Proficient in using Microsoft Office and other office tools
• willing to relocate to Tagum City, Davao Del Norte


Work location

CITY OF TAGUM (CAPITAL), DAVAO DEL NORTE

Remarks

- Virtual Assistant 
About the company

InfoCentrale, established in 2020, is dedicated to providing top-notch Business Process Outsourcing (BPO) and online support services globally. As we continue to grow and nurture major accounts through our North American Partnership, your skills and contributions are vital to our success.

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

10 - 99 (Small)

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