Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Establish and maintain good rapport with customers by using positive language and anticipating their needs