A customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services. They may work in a variety of industries, including retail, healthcare, and Business Process Outsourcing (BPO) companies.
Some responsibilities of a customer service assistant include:
Responding to inquiries: Answering customer questions by phone, online, or in person
Handling complaints: Investigating complaints, identifying the cause, and finding a solution
Escalating issues: Forwarding customer concerns to the relevant departments
Processing orders: Ensuring orders are fulfilled
Providing information: Providing customers with the information or coordination they need to meet their needs
Managing relationships: Building and maintaining relationships with customers
Creating and updating databases: Logging customer contacts and creating and updating customer databases
Generating reports: Creating monthly, quarterly, and annual reports for management