CUSTOMER SERVICE ASSISTANT

₱12,000.00

SAN CARLOS CITY, NEGROS OCCIDENTAL
HIGH SCHOOL GRADUATE
Permanent

Job Description

To be able to manage incoming customer service calls and customer service leads (emails and chats) and inquiries.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle records of customer interactions, process customer accounts and file documents in a confidential manner.
To be able to follow proper schedule adherence
  • Observed proper attendance in the call queue based on scheduling.
  • To report to the center per schedule indicated in a timely and accurate manner.
  • To provide proper notification proceeding in terms of failure to follow schedule.
  • To be able to inform the immediate superior of any attendance issues and inquiries.
Adheres to policies and procedures set forth by the company
  • Log-ins and out depending on the schedule provided to them.
  • Understand the Company code of conduct and its provisions therein.
Training for basic knowledge on the account
  • Attends training conducted to know the responsibilities of the assigned account
  • Know the tools and necessary equipment to use to handle the customer’s issues and concerns
  • Know the proper department to contact for escalations and resolution management.

Qualifications/Requirements

Qualifications/requirements not specified

Work location

SAN CARLOS CITY, NEGROS OCCIDENTAL

Remarks

No additional remarks

About the company

About Us EmpireOne BPO Solutions Inc. is a leading provider of Business Process Outsourcing

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

100 - 199 (Medium)

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