CUSTOMER SERVICE ASSISTANT

Salary not specified

TREC PACIFIC CORPORATION
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CITY OF PASIG, NCR, SECOND DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 24 July 2024
Job Description
· Prepare and take incoming orders/chat/email/calls in a timely manner in a customer-oriented call center operations environment by following standard scripts and procedures.
· Gather information from the caller to properly resolve the situation.
· Track orders/chat/email/calls from initial call to final solution and closure, provide efficient and effective resolution of problems to callers, and initiate problem escalation as required.
· Other tasks that may be assigned from time to time.

Qualifications/Requirements

QUALIFICATIONS:
· At least High School Graduate or or Bachelor's/College Degree in any field or at least completed 2 years in college
· At least a year of work experience as an Inbound Customer Service Representative — knowledge about Hotel Bookings and reservations is a PLUS
· Excellent Verbal and Written Communication Skills
· Has a background in using Salesforce as a CRM platform or tool is a PLUS, but not required
· Amenable to work on a SHIFTING SCHEDULE
· Amenable to work ONSITE in Ortigas Area, Pasig City
· CAN START ASAP

Work location

CITY OF PASIG, NCR, SECOND DISTRICT

Remarks

ENJOY THE FOLLOWING PERKS:
· TRANSPORTATION ALLOWANCE
· Basic salary plus ₱ 3,000.00 Non - taxable Allowance (upon permanency)
· HMO with free dependent (upon permanency)
· ₱ 10,000.00 SIGNING BONUS *terms and conditions apply.
· Sick Leave, Vacation Leave, Bereavement Leave, Emergency Leave (upon permanency)
· Mental Health Day Leave (upon permanency)
· Other incentives and yearly appraisal

APPLY NOW!!!
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About the company

TREC Pacific Corporation is a BPO Company and provides IT services located in Ortigas Pasig City. We leverage the solid experience of senior management and staff and a 16 year track record of success in delivering world-class value based solutions to our customers. TREC Pacific Corporation began in...

Industry

ACTIVITIES OF PRIVATE HOUSEHOLDS AS EMPLOYERS AND UNDIFFENTIATED PRODUCTION ACTIVITIES OF PRIVATE

Employment size

200 and over (Large)

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