CUSTOMER SERVICE ASSISTANT

Salary not specified

JPMORGAN CHASE BANK, N.A. - PHILGLOBAL
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TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 16 June 2024
Job responsibilities:
  • Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

Qualifications/Requirements

Required qualifications, capabilities, and skills
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
  • Willing to work on shifting schedules
Preferred qualifications
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time)
  • Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634
  • Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000
  • You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the meeting ID: 944 0066 7653 (No Passcode Required)
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About the company

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans...

Industry

Company industry not specified

Employment size

200 and over (Large)

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