A patient services representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patients' health care treatment.
Duties and Responsibilities:
- Answer incoming calls according to procedure and Departmental standards.
- Assist patients in their queries and concerns
- Collect patients' outstanding balance
- Assist third party entities, e.g. insurance, in their queries regarding patients' accounts
- Places outbound collection calls according to procedure and Departmental standards.
- Collect patients' outstanding balance
- Assist patients in their billing queries and concerns
- Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
- Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
- Team player being supportive of Department and Company goals and policies.
- Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
- Other related duties may be assigned from time to time