ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing
• OPERATE POS MACHINE
Transact merchandise return transaction in the POS machine to generate Sales Return Voucher; facilitate issuance of the automated Sales Invoice
• HANDLE CUSTOMER INQUIRIES
Give product & service feedback to immediate superior for endorsement to concerned department
• OPERATE IN-HOUSE SOFTWARE
Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system
• RECORD MERCHANDISE RETURNS
Facilitate endorsement of returned merchandise to respective departments
• CLEAN THE AREA
Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets