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Job Description

Job Summary:

If you are a professional looking for an opportunity to work with the Global Emerson Systems and Software organization, this is an exciting opportunity for you. Based in Emerson Manila Branch location, you will play a vital role in upholding the Customer Care team’s mission of consistently delivering outstanding customer experience through our top products and solutions. This position will require direct engagements with the SYSS Supply Chain organization, Emerson Manila Local office and Global Distribution Centers for on time delivery of Projects and Sales orders to meet the service requirements of Emerson customers.


In this role, your responsibilities will be to:

  • Drive material allocation for Systems and Software project and spares requirements according to requestor-expected and supply chain delivery lead times
  • Own and execute total account management and end-to-end Order Fulfillment Processes
  • Establish long-term business relationship with Emerson Europe local offices and Business units through consistent and proactive communication to achieve target service levels.
  • Collaborate with all Supply Chain functional groups including Logistics, Trade and Compliance and Distribution, to drive material allocation, prioritization and timely order fulfillment.
  • Manage all Europe materials allocation based on availability and project priority.
  • Drive improvements on timely delivery, unclean orders, material issues and order entry performance with specific account contacts and functional stakeholders.
  • Proactively connect with customer of any delays or risks in order shipment including working with other functional groups to address issues.
  • Build metrics and reports that will help identify trends and operational gaps, and drive actions in order to meet business goals.
  • Recommend and support process improvements within the function and in the department.
  • Consistently educate Emerson local office with product and process update that adheres to Emerson standard order fulfillment process.
  • Review and process orders, change requests and cancellations within agreed service level.
  • Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues.
  • Perform ad-hoc order entry transactions as vital for internal and back-to-back purchase orders, consignment orders, and manual shipment orders.
  • Lead in the root-cause analysis and proposed preventive and corrective actions on reported issues and customer feedback.

Who You Are:

You actively listen and checks for understanding. You anticipate customer needs and provides services that are beyond customer expectations You model collaboration across the organization.

For this Role You Will Need:

  • Minimum 2 years’ experience in a Customer Service, Supply Chain, Electronic Manufacturing or Logistics Operation
  • Graduate of a bachelor’s degree in either Supply Chain Management, Engineering, Computer Science, Information Technology, Statistics, or related courses
  • Must be proficient in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate and Power BI
  • Has practical experience in using ERP systems like Oracle or SAP
  • Must have excellent written and oral English communication skills
  • Optimally provide support in a multilingual / multicultural environment
    •     Demonstrated presentation skills at different levels, both internally and externally
  • Driven to succeed and highly-motivated
    • Can work independently with minimal direction with strong collaborative skills

    Preferred Experience that sets you apart

    • Experience in leading a process improvement initiative.
    • Has Project management / Agile Project management experience.

    Our Offer To You:

    By joining Emerson, you will be given the opportunity to make a difference through the work you do.

    Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

    We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

    We are committed to support our people as one of our core values, through learning and development, internal job mobility and opportunity. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company

    Emerson’s compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

    We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

    Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to present.

    Our Commitment to Diversity, Equity and Inclusion

    At Emerson, we are committed to fostering a culture where every employee is value and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.



    Our Commitment to Our People

    At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

    We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

    At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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    Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

    With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

    We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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    About the company

    Let's think differently At Emerson, you'll join a talented, dedicated team of motivated professionals who share a collective passion for progress and excellence.



    Employment size

    200 and over (Large)

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