Customer Relations Services Representative (SM City Consolacion)
To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.
SECURITY MANAGEMENT
• Implements CRS plans and programs through the direction of the CRS Manager
• Conducts regular inspection of all security posts in their branch
• Attends to all types of complaints in coordination with mall operations
COMPLIANCE AND DOCUMENTATION
• Checks DTR of security agency personnel
• Reports violations of SCMC rules and regulation committed by SCMC employees, all contractual or agency personnel, and tenants
• Investigates security incidents and prepares daily recurring reports
• Maintains the files of all documents in the CRS office
• Conducts security orientation to new tenant employees