CUSTOMER RELATIONS OFFICER

Salary not specified

TAGUIG CITY, NCR, FOURTH DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

  • Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
  • Ensure accuracy of research and compliance advice provided to members of sales force team
  • Develop information regarding required changes in reports and procedures
  • Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
  • Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
  • Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications/Requirements

REQUIREMENTS:

• International BPO voice experience is a plus

• College Graduate of any 4 year course

• Call Center Experience is not required for applicants who completed a Bachelor's Degree

• Fresh Graduates and those coming from different industries are welcome to apply

• Undergraduates need to have 6 months BPO international voice experience

• Above average English communication skills and comfortable speaking with other nationalities

• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)

• Amenable to working in Bonifacio Global City, Taguig

• Applicants should be Filipino citizens or hold relevant residence status


Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right – for our clients and our people.

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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