As a customer relations officer, you will identify customer’s needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank. Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank. Manages/attends to customers’ complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction