● Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a professional manner using Malaysian language.
● Assesses customer’s issues and takes appropriate actions to ensure that customer's needs are satisfied.
● Strong communication skills to articulate products details, policies, or procedures to clients, as well as to understand and respond to their inquiries or complaints effectively.
● Be proactive and take initiative to explore and learn the products that we offer.
● Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
● Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as Telegram.
● Follow up on unresolved inquiries through emails or phone calls.
● Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.