JOB POSITION: MULTILINGUAL CUSTOMER SERVICE SPECIALIST
Job Overview:
As a Multilingual Customer Service Specialist at leading consulting firm providing tailored solutions across various industries. This role is ideal for a customer-focused professional fluent in English and at least one additional language. You will serve as a key point of contact for international clients and their customers, ensuring a seamless and positive service experience aligned with our consulting standards.
Job Responsibilities:
• Provide high-quality support to clients and customers via phone, email, and live chat in multiple languages
• Resolve customer issues efficiently and professionally, ensuring high levels of satisfaction
• Document interactions and maintain accurate records using internal CRM tools
• Collaborate with consulting teams to address client needs and escalate complex issues
• Assist in translating communications and support materials as required
• Identify recurring customer concerns and suggest improvements to internal processes
• Follow company protocols and contribute to service excellence in all customer interactions
• Participate in training and continuous learning to stay current with company services and tools