CUSTOMER REALTIONS OFFICER
A Customer Relations Officer at a car dealership is responsible for building and maintaining positive relationships with customers, ensuring their satisfaction with the dealership's services.
Key Responsibilities:
Customer Communication and Support:
Responds to customer inquiries and concerns promptly and professionally, via phone, email, or in person. - Resolves customer issues effectively, working with other departments as needed. - Provides information about dealership services, products, and promotions.
Customer Feedback and Satisfaction:
Collects customer feedback through surveys, reviews, and interactions. Analyzes feedback to identify trends and areas for improvement. - Reports customer satisfaction data to management.
Customer Relationship Management (CRM):
Maintains accurate customer records and contact information in the dealership's CRM system. –
Tracks customer interactions and preferences.
Develops and implements customer retention strategies.
Customer Events and Promotions:
Assists in planning and executing customer events and promotions. –
Coordinates with marketing and sales departments to promote events and offers.
Dealer Brand Advocacy:
Promotes the dealership's brand and values through positive customer interactions.
Contributes to a positive and welcoming atmosphere for customers.