CUSTOMER RELATIONS OFFICER

₱93,000.00

ROSARIO, CAVITE
Educ level not specified
Job type not specified

Job Description

CAREER OPPORTUNITY IN AMERICAN POWER CONVERSION CORPORATION (A.P.C.) B.V.
Available Job Vacancy: 1

Position Title: French Customer Care Coordinator

• Interfaces with internal and external customers, including coordinating activities with Schneider Electric functional areas, manufacturing, sales, account management, finance, distribution, and field service.
• Works in the Claims Management function, which is the initial customer contact for credit requests and claims against Schneider Electric. Processes claims by evaluating the validity and causes of request for returns/claims and by authorizing/issuing or denying returns/credit as appropriate.
• Analyzes the causes of claims to improve the efficiency and effectiveness of Schneider Electric’s claims resolution/customer service processes.
• Accurately and expeditiously handles all customer complaints, claims, charge backs, credits, returns, and inquiries, including status, production, delivery, and billing inquiries.
• Responds to customer telephone, chat, and email inquiries of complex variety regarding credits, debits, orders, delivery/ return schedules, complaints and expediting resolution.
• Analyzes individual solutions and takes appropriate action to ensure customer needs are met and company assets are protected.
• Performs the functions of the US and Canada Commercial and Retail Teams as needed, in a back-up role providing the same high-level, consistent service to customers.
• Utilizes and maintains information systems including SAP, bFO, Oracle, ServiceNow, Intouch, Quote2Cash, MySE, MySchneider and Shared Drive.
• Responsible for implementation of new projects and developments.

Qualifications/Requirements

• Bachelor’s Degree
• Experience in Customer Relations and Claims management
• Adept in computer skills
• Proficient communication and collaboration skills
• Positive attitude, intellectually curious, adaptable, with a passion to learn
• Team player with strong attention to detail and effective level of organization
• Can juggle multiple priorities (analysis, problem solving, time management and multi-tasking) and still able to get into the details and deliver quality results on time
• Open to work on the night shift and hybrid set-up
• Language: English strong communication skills required; French required.
• Must be willing to work in Rosario, Cavite

Work location

ROSARIO, CAVITE

Remarks

Contact details of the Company: Ann Virgil Aranel | annvirgil.aranel@se.com
 
Name of Foreign National: Hermann Foma
City of Residence: Bacoor, Cavite
Nationality: Cameroonian
Duration of Employment: 2 years
The foreign national is able, willing, and qualified to perform the service for which his employment is desired. 

American Power Conversion Corporation (A.P.C.) B.V. hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - Regional Office No. IV-A located at 3rd and 4th Floor, Andenson Bldg. II, Brgy. Parian, Calamba City, Laguna.

Any Filipino jobseeker who is competent, able and willing to perform the services for which the foreign national is intended to be hired for, may file an objection at DOLE Regional Office No. IV-A located at 3rd and 4th Floor, Andenson Bldg. II, Brgy. Parian, Calamba City, Laguna within 30 days after this publication.

Please inform DOLE Regional Office No. IV-A if you have any information on criminal offenses committed by the foreign nationals.
About the company

APC has been in the industry since 1981 and became the industry-standard for reliable IT infrastructure and software solutions. 

Industry

MANUFACTURING

Employment size

200 and over (Large)

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