CAREER OPPORTUNITY IN AMERICAN POWER CONVERSION CORPORATION (A.P.C.) B.V.
Available Job Vacancy: 1
Position Title: French Customer Care Coordinator
• Interfaces with internal and external customers, including coordinating activities with Schneider Electric functional areas, manufacturing, sales, account management, finance, distribution, and field service.
• Works in the Claims Management function, which is the initial customer contact for credit requests and claims against Schneider Electric. Processes claims by evaluating the validity and causes of request for returns/claims and by authorizing/issuing or denying returns/credit as appropriate.
• Analyzes the causes of claims to improve the efficiency and effectiveness of Schneider Electric’s claims resolution/customer service processes.
• Accurately and expeditiously handles all customer complaints, claims, charge backs, credits, returns, and inquiries, including status, production, delivery, and billing inquiries.
• Responds to customer telephone, chat, and email inquiries of complex variety regarding credits, debits, orders, delivery/ return schedules, complaints and expediting resolution.
• Analyzes individual solutions and takes appropriate action to ensure customer needs are met and company assets are protected.
• Performs the functions of the US and Canada Commercial and Retail Teams as needed, in a back-up role providing the same high-level, consistent service to customers.
• Utilizes and maintains information systems including SAP, bFO, Oracle, ServiceNow, Intouch, Quote2Cash, MySE, MySchneider and Shared Drive.
• Responsible for implementation of new projects and developments.