CUSTOMER RELATIONS OFFICER

Salary not specified

ELLSWORTH ADHESIVES PHILIPPINES INC.
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CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 28 April 2025
Inside Sales Support
  • Responsible to source and purchase materials from both local and oversea vendors.
  • To generate customer quotation at advised margin in a timely manner.
  • Be one of the Customer’s key contact person for customer order management and attend to customer call.
  • Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
  • Support in providing the Sales Report to Sales Representative.
  • Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management
  • Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
  • Process customer orders efficiently and accurately by provide the customer confirmation notifications.
  • Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, packing list, delivery note and tax invoice.
  • Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
  • Provide customer service by staying on top of outstanding orders and shipments status.
  • Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
  • Check product physically to ensure the quality and quantity aspect fulfillment of incoming goods to internal warehouse or storage location.
  • Liaise and coordinate with 3rd party service provider, courier service or warehouse personnel for both inbound and outbound deliveries arrangement.
  • Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
  • Prepare and pack the products according to customer’s and shipping requirements, with complete shipping documents to ensure on time delivery.
  • Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
  • Handle the product sample order and demo unit request (as required).

Administrative Activities
  • Responsible in the assigned administrative activities when necessary.
  • Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
  • Working with Finance team if there is any petty cash handling is required.

Qualifications/Requirements

  • At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
  • Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
  • Familiarity with ERP system knowledge.
  • Effective communication skills and dedication to customer satisfaction.
  • Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.
  • Good co-ordination, interpersonal and stress management skills.
  • Able to prioritize, excellent in follow through and attention to detail.
  • Good command of English.

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

  • Global Company
  • HMO with 2 dependents after regularization
  • Competitive Compensation Scheme
  • Work Location: Sycamore Arcade Bldg.,Alabang-Zapote Road Muntinlupa City
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About the company

Ellsworth Adhesives is a global distributor specializing in the supply and logistics of specialty chemicals and equipment located in Wisconsin State of US. Backed by decades of experience and a team of experts, Ellsworth Adhesives offers customers complete solutions for their application needs by pr...

Industry

MANUFACTURING; WHOLESALE AND RETAIL TRADE

Employment size

10 - 99 (Small)

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