CUSTOMER RELATIONS OFFICER

₱30,000.00

XTREME OFFSHORE OUTSOURCING INC.
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CITY OF MAKATI, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Project-based

Job Description

Posted on 3 April 2025
  • Respond to customer inquiries, concerns, and issues via phone, ensuring a high level of service and client satisfaction.
  • Conduct telesales calls and market research outreach to both new and existing customers, identifying their needs and offering appropriate solutions.
  • Generate leads through calls and follow up regularly with prospective and existing clients to foster relationships and drive customer engagement.
  • Handle escalated customer complaints or concerns with professionalism and efficiency, ensuring that all issues are resolved promptly and to the customer’s satisfaction.
  • Create and maintain daily reports to monitor client interactions, sales leads, follow-ups, and escalation cases. Share reports with the team to track performance metrics and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure that customer concerns and inquiries are addressed promptly and in line with company standards.

Qualifications/Requirements

  • Knowledge in using computer and office applications or systems.
  • Capability to speak N1 or Native Level Japanese & English.
  • Strong client service & communication Skills

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Xtreme Offshore Outsourcing Inc. is a team of professional and well experienced individuals in the Philippines, offering BPO / BTO and RPO services in various fields. In addition to BPO, XOO also introduces innovative tools and software. The company work on proposals for customer growth from...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

10 - 99 (Small)

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