CUSTOMER RELATIONS OFFICER

• Provides customer service for Amazon 2P and 3P accounts and monitors the account’s performance on Amazon
• Represents the brands he/she is assigned to and should familiarize each brand’s online selling policies
• Ensures that assigned brands get excellent performance ratings from Amazon and all marketplaces
• Addresses customer queries on orders processed through Amazon, our own website, and physical store by coordinating mainly with the Supplier Management group; Listings, Inventory, Pricing, and Warehouse Team
• Provides shipment status to the customers
• Confirms, cancels, and refunds orders when needed
• Sends out order delay notifications
• Coordinates with the shipping carrier to investigate lost packages and defective product claims
• Earns customer trust and positive feedback
• Updates internal tools like spreadsheets
• Will help maintain excellent metrics in Amazon and in all marketplaces
• Handles special projects assigned by the Manager
• Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed

• Can work on night shift.
• Willing to work on weekends with a rotational schedule
• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good computer skills and knows how to navigate the internet
• Good Attendance record in previous employment
• Great contributor even on matters outside his/her scope
• Detail-oriented and highly organized

CEBU CITY (CAPITAL), CEBU