JOB PURPOSE:
The Branch Collection Officer is responsible for timely and effective collections of past due accounts of the
assigned branch.
DUTIES AND RESPONSIBILITIES:
1. Collection Targets Achievement:
Timely collection of past-due accounts through field activities and coordination with branch
management.
Collaborate with team members to meet and exceed collection targets.
2. Credit Applicant Investigation:
Conduct thorough credit investigations and verifications.
Ensure accurate and complete information for credit decisions.
3. Account Monitoring:
Monitor unpaid accounts daily and develop action plans for collection.
Regularly update account information for accurate records and proactive debt recovery.
4. Customer Service:
Issue collection notices with clear obligations and responsibilities.
Address inquiries, explain contract terms, and provide after-sales support.
5. Compliance and Safety:
Issue collection receipts for all payments received from customers.
Follow safety protocols during fieldwork.
Maintain service unit care and registration per regulatory standards.