The
Credit and Collection Specialist is responsible for monitoring the accounts and ensure that payments are updated. The employee has to perform primarily the following duties and responsibilities.
1. Reviewing of accounts for collections;
2. Send statement of accounts to customers;
3. Makes timely follow-ups on the payment arrangements;
4. Makes outbound calls to clients regarding his/her delinquency in a professional manner;
5. Help trace and resolves clients billing and collection problems;
6. Follow up payments from clients in accordance with the due dates;
7. Initiate repayment scheme on account(s) of delinquent customer and propose to the higher
committee for approval;
8. Prepares a daily Call Report reflecting the latest updates/remarks of the contacted
customers;
9. Initiate actions to encourage timely payments;
10. Closely work with the Sales Coordinators and Sales Team in the settlement of account
especially those past due;
11. Report on collection activity of assigned company/accounts;
12. Investigate the historical data of every customer;
13. Find and contact customer relative to their overdue/unpaid installment(s);
14. Monitor assigned accounts and identify problematic accounts;
15. Implement effective collection techniques.