CREDIT/BILLING/COLLECTION OFFICER

A SNAPSHOT OF YOUR ROLE

• • Attending to inbound and outbound calls from / to customers with overdue debt, to collect the overdue amount
  • Contributing to the performance of the collections team as a whole, collecting debt on all kinds of products offered by the client
  • Provide relevant information to customers about their account to help them avoid delinquency in future, and to ensure they are aware of their government entitlements, where relevant
  • Provide assistance and customer education against financial over-commitment
  • Provide excellent customer experience while collecting overdue debt
  • Uphold the client’s standards of service delivery, dealing with each account in accordance with standard procedures, and in line with relevant regulations
  • Negotiate account resolution, payment arrangements and re-payment terms.
  • Respond to customer queries involving overdue amounts on account and account billing cycle, initiating investigation where required and referring to the appropriate department/s.
  • Retain customer loyalty while carrying out collections processes
  • Account Management Tracking: maintain and update customer accounts to sync payments made and update account status.
  • Maintain composure in dealing with difficult customers, avoiding confrontation and working together with the customer toward a mutually beneficial outcome
  • Carrying out any other ad hoc tasks that may be required from time to time