Company Name: Optum Global Solutions (Philippines), Inc.
Address: 1st to 4th Floors, Science Hub Tower 3, Block 38, Campus Avenue corner Turin Street, Mckinley Hill, Fort Bonifacio, Taguig City 1634
Nature of Business: Business Process Outsourcing/Business Support Systems
Contact details of the Company: Regina Grace Benito | regina_benito@optum.com
Job Position: Director Training
Job Description:
• Lead front-line associate hiring for all voice and digital customer service businesses across India and the Philippines.
• Support RCM GCO as the design leader, leading all the content design and documentation effort for RCM unrestricted businesses across IND, PHL & US.
• Lead all the content design and documentation effort for Payment Integrity business at OGA
• Lead content effort for multiple academies for the learning solutions team such as AR and RCM academies with special focus on medical coding academies: Certified Professional Coder (CPC), Certified Inpatient Coder (CIC) & Homecare Coding Specialist – Diagnosis (HCS-D)
• Drive and mentor a high-performing team of 70+ instructional designers, content developers, and multimedia specialists and steering their goals in alignment with Organizational priorities while ensuring their professional development and continuous performance evaluation.