Job Position: Director, Head of Collateral and Risk, GSC
Job Description
Main responsibilities:
• Leading Collateral and risk operation services in GSC with focus on risk and control, client service, efficiency, knowledge retention, people engagement and budget.
• Leading SSV process which is a newly migrated process to Manila and KL. Growth, integration and providing stability to the team.
• Leading wider DARR business and engaging in its growth.
• Strategizing and leading the transformation and efficiency project for all the above processes.
• Leading conversations in the Governance forum and anticipating emerging risk + highlighting it to appropriate levels.
• Developing people within the team and providing team a strong foundation.
• Hiring and attracting good talent to the team.
• Provide learning and development opportunities to team member, helping them to a fruitful career.
• Focus on brining efficiency to the team and driving change.
• Play a proactive role in influencing policy and the strategic direction of the operations vertical of the bank.
• Assume responsibility for the Business’ entire service delivery for all bank customers, thus contributing to the achievement of annual business plans and strategic objectives.
• Play a lead role in developing new and improved operations and service delivery channels, which drive the agenda of the bank to remain competitive.
• Put in place a review mechanism to enable continuous tracking of the department’s performance, monitoring of customer satisfaction and review of management reports.
• Work towards developing a strong talent pipeline to drive superior delivery of operational services to achieve corresponding year-on-year numbers.
• Drive adherence to procedures, service level agreements, guidelines defined by HSBC as well as all compliances.
Risk & Control:
• Manage a large and complex set of controls within a comprehensive operational risk management framework.
• Anticipate, analyze, document, and mitigate.
• Escalate emerging risks appropriately with plans to solve and dependencies.
• Define appropriate solutions to change projects to drive operational risk reduction.
• Ability to identify areas/functions/tasks where controls can be adapted / implemented to maximize effectiveness.
• Familiarity with managing Key Risk Indicators and Key Performance Indicators.
Major challenges:
• Large stakeholder groups - Global, Regional, and in-country teams and balancing competing priorities and expectations.
• Establishing ownership of issues upfront to ensure efforts are not duplicated.
• Transformation agenda to be driven and executed at pace.
• Working across a global network with complex infrastructure.
Observation of Internal controls:
• The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The jobholder will implement the Group compliance policy by adhering to all relevant processes / procedures. The term ‘compliance’ embraces all relevant financial services laws, rules, and codes with which the business has to comply.
• This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.