CORPORATE DIRECTOR

Salary not specified

SUTHERLAND GLOBAL SERVICES PHILIPPINES, INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 15 April 2025
  • SR DIR-SERVICE DELIVERY MGMT
  • Work with Program and Cross-Functional Leads to achieve Platinum Standard/Operational Excellence;
  • Work with Business Development, Sales and Management Teams to explore business growth
  • Support the Recruitment team to ensure hiring is completed on time for both Consultant and support roles as needed;
  • Support the Training Lead to ensure all required Consultant training is effectively completed on time with optimal results;
  • Work with the Quality and Program Leads to ensure that regular quality monitoring, coaching and performance intervention that develop, motivate and guide teams are implemented to attain successful outcomes and business objectives;
  • Lead activities in support of employee satisfaction survey results and other sources of employee feedback;
  • Work with the Talent Development team to ensure all required developmental training for supervisors are effectively planned and completed on time;
  • Lead efforts to uphold compliance in all contractual and regulatory requirements (i.e. client SOW, government requirements, etc.).

Qualifications/Requirements

  • Earned a Bachelor's degree in any field
  • Post Graduate degree and certification preferred
  • At least 10 years of BPO experience
  • Strong Financial Business/P&L Management skills
  • Strong background in client relationship and operations management
  • Experience in managing Travel Accounts
  • Applications may be sent to: careers.ph@sutherlandglobal.com

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Name: Somit Bansal
Address: Unit 414, Sheridon Towers South Tower, Sheridon Street, Pasig, 1603, Metro Manila
Nationality: Indian
Intended period of employment: 2 years
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About the company

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-tim...

Industry

Company industry not specified

Employment size

200 and over (Large)

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