Job Purpose:
Director - Delivery : This position is to oversee and manage the P&L for our business unit, driving revenue growth, optimizing margins, and ensuring seamless execution of operational activities. The successful candidate will collaborate closely with teams across Client Services, Operations, Sales, and Transition to address business issues and deliver superior customer service.
Primary Duties & Responsibilities:
• P&L Management: Responsible for managing the Profit & Loss of the business unit, ensuring revenue growth and margin optimization.
• Client and Operations Collaboration: Handle and resolve business matters between Client Services and Operations to ensure smooth operations and client satisfaction.
• Cross-Department Collaboration: Work closely with the Sales and Transition teams during Proof of Concept (POC) stages, providing necessary insights and ensuring alignment.
• Reporting and Issue Resolution: Review reports and dashboards, identify errors, and investigate discrepancies to maintain accurate data and performance tracking.
• Process Improvement: Understand key quality metrics and drive continuous process improvements to enhance operational efficiency and service quality.
• Team Management: Oversee large teams of professional billers, coders, leads, and managers, ensuring all operational activities align with customer service and quality expectations.