Job Title: SW/App/Cloud Tech Support Associate
As an SW/App/Cloud Tech Support Associate, you will be responsible for providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure the smooth operation of applications and systems.
Roles & Responsibilities: Expected to build Knowledge and support the team. Participate in Problem Solving discussions. Provide technical support to end-users and resolve application-related issues. Monitor and maintain the performance of infrastructure systems. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Document troubleshooting steps and solutions for future reference. Implement and maintain monitoring tools for infrastructure systems. Conduct regular system audits to ensure compliance with security standards.