(HOST, PREMIUM SERVICES)
The Host, Premium Services are to provide excellent VIP service and gaming experience to our targeted customers. They are also expected to drive incremental visitation to Solaire from patrons through acquisition, retention, and growth efforts to reach the team goals.
• Responsible for Player acquisitions, retentions, and reactivations mainly on casino floor
• Responsible for achieving quarterly goals
• Supports overall development of the player database
• Ensure mass gaming floor operations runs smoothly
• Ensures VIP guest needs are being met and handled properly
• Increases and improves customer’s play and visitation in the property
• Gathers feedback from patrons to enhance development of new events and other incentives in the property and promote in-house program and promotions as well as assist Event & Promotion in execution of event & promotions.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Supports the overall development of the player database focusing on foreigner database.