• Prepares and consolidates daily collection reports and ensures accurate and timely submission;
• Addresses and resolves customer payment queries and collection-related concerns;
• Processes and monitors bill deposit refunds. Validates accomplished Job Orders;
• Contacts customers for follow-up collection on all pending billing statements;
• Coordinates with government agencies regarding payment and other related concerns;
• Prepares and generates monthly reports in compliance with inter-department reporting requirements;
• Monitors and records contractors’ daily accomplishments;
• Generates and dispatches reconnection Job Orders;
• Prepares, coordinates, and monitors requests for department operational supplies and their usage;
• Performs clerical duties such as preparing RFPs, processing contractor billings, and organizing and safekeeping department files; and
• Provides assistance in the generation and feedbacking of Disconnection Notices and Job Orders.