COLLECTION ASSISTANT

Salary not specified

WELLS FARGO INTERNATIONAL SOLUTIONS, LLC-PHILIPPINES
Apply now
TAGUIG CITY, NCR, FOURTH DISTRICT
2ND YEAR HIGH SCHOOL/GRADE VIII (FOR K TO 12)
Permanent

Job Description

Posted on 3 April 2025
In this role, you will:
  • Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
  • Apply knowledge when communicating with delinquent customers
  • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
  • Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
  • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Qualifications/Requirements

Required Qualifications:
  • 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
  • Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education
  • Completed 2nd year College Level (no back subjects)
  • Experience in a voice process
  • 1+ year of Collections or Sales experience
  • Flexible with work hours, schedule and arrangement
  • Willing to work in Mc Kinley Hill, Taguig City

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

Apply now
About the company

About Wells FargoWells Fargo is a leading financial services company with a rich history spanning more than 170 years. Globally, we are known for providing a broad range of financial products and services to consumers, businesses, and institutions. Wells Fargo has approximately $1.9...

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

View company profile

Share job

Back to jobs