-Responsibly collect payment and issue official receipt to the customer.
-Win back customers and encourage them to pay their arrears with Converge.
-Assist in informing customers who are near ADS.
-Encourage PDS customers to re-apply for Converge.
-Pull out modem and router of disconnected subscriber’s lines.
-Ensure compliance with Supply Chain department for all inventory and logistics-related activities.
-Ensure compliance with Admin and Finance department for all customer financial transactions.
-Support Sales and Marketing department for any sales and marketing-related field activities.
-Support Business Center and Customer Service departments for customer-related concerns.