QUALIFICATIONS and COMPETENCIES REQUIRED:
• Fluency in English and French – speaking and writing
• College graduate of any 4-year course or a 2-year diploma course in Business Administration, Technology and Data Management, or a combination of acceptable work experience
• Analytical, organized and a self-starter, attention to detail, effective issue resolution skills, strong verbal and written communication skills, proven skills in customer service delivery
• Ability to work in a team setting; also able to work independently, strong organizational and time-management skills, strong sense of initiative and ability to think outside the box
RESPONSIBILITIES:
• Processing new business and/or revisions within established service standards (accuracy & timeliness).
• Partner with colleagues and internal partners to clarify plan design so that system setup is efficient and accurate.
• Contribute and be pro-active in leading change and partnering with team members and business partners to help educate and develop their skills and expertise.