Create an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the call
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
Performs other duties as assigned.