● A minimum of 1 year experience in a contact center or customer service role.
● Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people.
● Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections.
● Ability to operate effectively in a team, contributing positively to team operations and working relationships.
● Superior verbal and written communication skills, and the capacity to communicate clearly.
● Proficiency in the use of enterprise-wide records management systems.
● Attention to detail and the ability to undertake high volumes of work efficiently and with a high level of accuracy.
● A student-service mentality and respect for balancing both people and commercial needs.
● Strong personal drive and self-motivation