CALL CENTER AGENT

₱17,000.00

IBEX GLOBAL SOLUTIONS (PHILIPPINES), INC.
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DAVAO CITY, DAVAO DEL SUR
COLLEGE GRADUATE
Permanent

Job Description

Posted on 28 November 2023
  • Manage incoming calls from customers
  • Assess customer’s needs and guide the customer accordingly
  • Maintains acceptable call lengths while remaining friendly, informative and helpful
  • Maintains productivity and quality standards
  • Demonstrates appropriate sense of urgency for customer responses
  • Escalates customer issues appropriately and correctly
  • Demonstrates timely, accurate and professional customer service
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates knowledge and use of departmental resources, policies and procedures

Qualifications/Requirements

What are we looking for?
• K12 graduate or completed at least 2 years in college
• have a minimum of 6 months sales experience
• have excellent Communication Skills
• have excellent customer service, problem-solving, and multitasking skills
• knowledge in Austalian/New Zealand culture is a plus

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

What should you expect from us?
• Exclusive on-site work privileges*
• HMO +2 Dependents
• Tax-free bonus allowance, on top of your salary
• Performance-based incentives
• Group Life Insurance for your safety
• 30 Service Incentive Leaves (with the option to cash in 15 days)
• World Class Work Spaces
• Office amenities (karaoke rooms, game room, massage chairs, unli coffee and many more)

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About the company

Why join us? Our Employees Drive Our Business A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexib...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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