CALL CENTER AGENT

Salary not specified

IBEX GLOBAL SOLUTIONS (PHILIPPINES), INC.
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DAVAO CITY, DAVAO DEL SUR
GRADE XII (FOR K TO 12)
Permanent

Job Description

Posted on 20 November 2023
  • Manage incoming calls from customers
  • Assess customer’s needs and guide the customer accordingly
  • Maintains acceptable call lengths while remaining friendly, informative and helpful
  • Maintains productivity and quality standards
  • Demonstrates appropriate sense of urgency for customer responses
  • Escalates customer issues appropriately and correctly
  • Demonstrates timely, accurate and professional customer service
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates knowledge and use of departmental resources, policies and procedures

Qualifications/Requirements

What are we looking for?
  • K12 graduate or completed at least 2 years in college
  • have a minimum of 6 months sales experience
  • have excellent Communication Skills
  • have excellent customer service, problem-solving, and multitasking skills
  • knowledge in Austalian/New Zealand culture is a plus

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

What should you expect from us?
• Exclusive on-site work privileges*
• HMO +2 Dependents
• Tax-free bonus allowance, on top of your salary
• Performance-based incentives
• Group Life Insurance for your safety
• 30 Service Incentive Leaves (with the option to cash in 15 days)
• World Class Work Spaces
• Office amenities (karaoke rooms, game room, massage chairs, unlimited coffee and many more)

How to join our team?
1. Click “Apply”
2. Visit us at SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10AM-5PM!
Bring your valid ID and vaccination card.
*Terms and conditions apply

Apply now
About the company

Why join us? Our Employees Drive Our Business A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexib...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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