CALL CENTER AGENT

Salary not specified

CONCENTRIX DAKSH SERVICES PHILIPPINES CORPORATION
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QUEZON CITY, NCR, SECOND DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 20 September 2023

This position entails the following (but not limited to):

  • Answering customer calls and (possibly, depending on the account) other correspondence
  • Providing correct information to customer inquiries
  • Providing the best possible solution to customer concerns
  • De-escalate irate customers
  • Provide the best customer engagement and experience following the guidelines of the client/account

Qualifications/Requirements

  • Candidate must be 18 years old and above
  • Candidate must be a High School (4th Year, old curriculum) or Senior High School (Grade 12) graduate
  • Candidate must be willing to work on-site
  • Candidate must be willing to work shifting schedules
  • Candidate must have good English communication skills
  • Customer Facing experience is an advantage, but not required.
  • BPO experience is also an advantage, but not required.
  • Candidate must have good computer (typing and navigation) skills

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

No additional remarks

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About the company

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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