CALL CENTER AGENT

Salary not specified

IBEX GLOBAL SOLUTIONS PHILIPPINES INC
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TAGBILARAN CITY (CAPITAL), BOHOL
COLLEGE GRADUATE
Permanent

Job Description

Posted on 20 September 2023
- Manage incoming calls from customers
- Assess customer’s needs and guide the customer accordingly
- Maintains acceptable call lengths while remaining friendly, informative and helpful
- Maintains productivity and quality standards
- Demonstrates appropriate sense of urgency for customer responses
- Escalates customer issues appropriately and correctly
- Demonstrates timely, accurate and professional customer service
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures

Qualifications/Requirements

Minimum Qualifications:
• K12 graduate or completed at least 2 years in college
• For HS graduates, 6 months BPO experience for International account or 1 year BPO experience for local is required
• Must have good to excellent communication skills both written and verbal
• Must be willing to work onsite in Tagbilaran City, Bohol

Don't miss out on the chance to be part of our growing company! Catch us Mondays - Saturdays of September 1-30, 2023, from 9AM – 7PM at the following locations:
• Loon, Carmen, Maribojoc & Valencia

You may also walk in at Lower Ground Floor Alta Citta Mall Lesage St., Poblacion II, Tagbilaran City during weekdays, between 9AM-7PM
Apply now and #ExperienceTheDifferenceWithIbex by being part of Team #Ibexawesome!

Work location

TAGBILARAN CITY (CAPITAL), BOHOL

Remarks

WALK-IN AND RECEIVE 15k SIGN ON BONUS* plus ibex-clusive benefits:
Work on-site allowance*
Extensive HMO coverage for you and your dependents
Non-Taxable Allowance on top of your basic salary
Excellent Performance-Based Program Incentives
We've got you covered with group life insurance!
30 Service Incentive Leaves (15 days convertible to cash)

*Terms and conditions apply
**15k SOB applies to healthcare account only
Apply now
About the company

Solutions for Global Business Needs Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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