CALL CENTER AGENT

The Reports Specialists (CSR) support our Telephonic Triage service by processing calls and generating reports from supervisors or injured workers that do not require injury triage yet fulfill client reporting requirements.

Essential Duties and Responsibilities:

• Gathers information from injured workers or Supervisors and enters pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting.
• Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error.
• Assists injury triage staff with data related questions as needed to process client reporting needs.
• Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions.
• Assist with data entry into Medfiles/ Afkam system as necessary
• Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services.
• Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.
• Follows HIPAA Compliance Policies to protect the confidentiality of information.
• Responsible for projects and duties delegated by the Operations Director or Manager.