CALL CENTER AGENT

Salary not specified

SOPHI OUTSOURCING INC.
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DUMAGUETE CITY (CAPITAL), NEGROS ORIENTAL
GRADE XII (FOR K TO 12)
Permanent

Job Description

Posted on 30 April 2024
The customer service agent (voice) attracts potential consumers and answers product and service queries. They also feed information based on the client's products and services. They ensure customer satisfaction by providing quality service.

Qualifications/Requirements

Responsibilities
  • Handle customer inquiries, provide appropriate solutions and alternatives within the given time limit, and follow up to ensure resolution.
  • Provide first-call resolution while following strict processes that meet compliance guidelines.
  • Take the extra mile to engage customers.
  • Perform other tasks required by the client involving testing, monitoring, and outbound calls.
Skills & Qualifications
  • Excellent communication and presentation skills.
  • Able to multitask and manage time effectively.
  • Active listening skills.
  • Problem-solving skills.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Familiarity with CRM systems and practices.
Education & Experience
  • At least high school or K-12 graduate.
  • At least 6 months of experience in customer service.

Work location

DUMAGUETE CITY (CAPITAL), NEGROS ORIENTAL

Remarks

No additional remarks

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About the company

Founded in 2008, SOPHI, Inc. is a boutique outsourcing center based in Dumaguete City, Philippines. As the main contact center for Boston-based start-up, StudentsOnly.com, we initially provided enrollment verification services to StudentUniverse.com, the largest onlin...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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