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TELETECH OFFSHORE INVESTMENTS B.V
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CITY OF SAN FERNANDO (CAPITAL), PAMPANGA
4TH YEAR HIGH SCHOOL/GRADE X (FOR K TO 12)
Permanent

Job Description

Posted on 14 April 2023
Bringing smiles is what we do at TTEC… for you and the customer. As a site-based Travel Specialist in Pampanga, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Qualifications/Requirements

What You Bring to the Role

  • Open to college graduate and newbies with Travel / Tourism Management course
  • 1 year or more customer service experience for Senior High school graduates
  • Recognize, apply and explain your product or service knowledge
  • Computer experience
  • Should be residing from Pampanga or Tarlac City only.

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information. 

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team. 

Work location

CITY OF SAN FERNANDO (CAPITAL), PAMPANGA

Remarks

No additional remarks

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About the company

TTEC business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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