CALL CENTER AGENT

Salary not specified

CONVERGE ICT SOLUTIONS INC.
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ANGELES CITY, PAMPANGA
VOCATIONAL GRADUATE
Permanent

Job Description

Posted on 25 January 2023

Customer Experience Agent II - Pampanga

AREAS OF RESPONSIBILITY

  • Attend inbound/outbound telephone calls, email, and chat by the standard operating procedure.
  • Investigate, and manage customer expectations to maintain customer satisfaction.
  • Meet and exceed personal/team KPIs.
  • Record all data from calls according to the company's standards.

Qualifications/Requirements

Education:
  • College graduate with Bachelor's degree (IT/Computer course) or other related technical fields
Relevant Experience:
  • Practical helpdesk and customer support experience with work experience (IT/Call Center profession)
  • Customer service and technical support experience

Work location

ANGELES CITY, PAMPANGA

Remarks

No additional remarks

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About the company

Converge Information and Communications Technology Solutions, Inc. is the fastest-growing and only pure-play high-speed fiber broadband provider in the Philippines today.

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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