HGS Offers:
• Competitive Salary Package
• Night differential
• Paid leaves
• Rice Allowance
• Medical and Life Insurance
Position Summary:
• Responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Role Responsibilities:
• Handles inbound calls/email/chat, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
• Manipulate systems and escalate issues to the appropriate personnel for final resolution
• Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
• Performs other duties as assigned.
HGS office:
• Bridgetowne, QC: Mezzanine, Bridgetowne Exxa Tower, E. Rodriguez Jr. Avenue, Barangay Ugong Norte, Quezon City
• Alabang site: Ground Floor Filinvest One, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City, 1781 Philippines
• Iloilo site: 2nd Floor Ayala Iloilo Technohub Building 1 Boardwalk Ave, Iloilo City
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