CALL CENTER AGENT

-Manage incoming calls from customers

-Assess customer’s needs and guide the customer accordingly

-Maintains acceptable call lengths while remaining friendly, informative and helpful

-Maintains productivity and quality standards

-Demonstrates appropriate sense of urgency for customer responses

-Escalates customer issues appropriately and correctly

-Demonstrates timely accurate and professional customer service

-Maintains a positive and professional demeanor and portrays the company in a positive light

-Demonstrates knowledge and use of departmental resources, policies and procedures